Beijing Municipal Market Supervision Administration Interviews 12 Third-Party Online Train Ticket Sales Platforms

Recently, the Beijing Municipal Market Supervision Administration organized an administrative interview with 12 mainstream platforms involved in online train ticket sales, including Ctrip, Qunar, Fliggy, Tongcheng, Meituan, JD.com, TravelSky, High-Speed Rail Housekeeper, Didi, Amap, Baidu Maps, and Tencent Maps, focusing on prominent issues reflected by the public regarding online train ticket sales.

At the interview, the Beijing Municipal Market Supervision Administration clearly outlined four compliance requirements for all platforms.

First, strictly implement main responsibilities and social responsibilities, establish correct business concepts, and help travelers travel more smoothly and with less hassle.

Second, conduct a comprehensive review of business models and service processes, prohibit explicit or implicit promises that consumers can obtain priority ticket purchasing privileges through paid services, promptly rectify misleading promotions such as “speed-up packages,” “dual channels,” and “remaining ticket monitoring” after tickets are sold out, and consciously accept social supervision.

Third, thoroughly review and rectify platform pages, remove products with misleading promotions, adjust promotional content on pages, and prohibit the use of 12306 images, text, trademarks, etc., to prevent consumers from mistakenly believing that the platform has specific business cooperation with 12306.

Fourth, diligently ensure clear pricing, prominently remind users of value-added services and their prices, promptly rectify issues where the displayed ticket price and actual payment amount differ due to unnoticeable value-added service prompts, and effectively safeguard consumers’ right to be informed.

(Source: CCTV News Client)