Dingdong Maicai responds to acquisition: Business operations are normal, quality standards remain unchanged, and it will stay open during the Spring Festival for nine consecutive years.

On February 5th, Meituan announced its intention to acquire Dingdong Maicai’s China operations. Following the news, users on social media expressed concerns about the future standards of products and services offered by Dingdong Maicai. In response, Dingdong Maicai stated: Currently, Dingdong Maicai’s business and team are operating normally and stably, and we will continue to provide high-quality products and services as always. Additionally, this year Dingdong Maicai will implement its ninth consecutive year of not closing during the Spring Festival, with all business teams fully ensuring a smooth consumer experience during the holiday.

As the acquisition news spread, a large number of loyal Dingdong Maicai users emerged on social media platforms like Xiaohongshu, continuously expressing their recognition and love for Dingdong Maicai. Some users shared past orders, highlighting Dingdong’s “divine products” (delicious items); in the comment sections of various posts, praise for Dingdong Maicai was abundant. Users praised Dingdong’s product selection as “very special,” often able to find unique, regional, and niche items from across the country; others complimented the quality of products, high standards of quality control, and excellent delivery service, with even the delivery person’s phrase “Dingdong Maicai wishes you a happy life” feeling very warm. Many Shanghai consumers recalled the warmth and touching moments brought by Dingdong Maicai’s persistent service during the pandemic, with some joking that “I never thought I would develop feelings for a grocery app.” Meanwhile, many users also expressed concern for the teams responsible for product development, delivery, and quality control at Dingdong Maicai.

To address widespread user concerns, on February 9th, Dingdong Maicai issued a statement via its official Xiaohongshu account: “Please rest assured, Dingdong Maicai is operating steadily and smoothly. Whether it’s product development, delivery personnel, or quality control teams, all our team members are steadfastly at their posts. From carefully selecting each ingredient to delivering every order on time, the quality standards we cherish have never changed.”

It is understood that since its founding in 2017, Dingdong Maicai established a quality control center and pioneered the “7+1” full-chain quality control system, covering all links from origin, procurement, processing, warehousing, transportation, to front-end warehouses and user feedback, achieving end-to-end quality management. On the product side, Dingdong Maicai has always encouraged product developers to deeply understand market changes and consumer needs, exploring upstream production areas to develop regional specialties and landmark products. By 2025, Dingdong Maicai will launch the “Taste China” section on its platform, categorized by product origin and updated frequently, allowing users to enjoy authentic local cuisines nationwide without leaving home. Additionally, Dingdong Maicai is the first fresh e-commerce platform to introduce sections such as Mom’s Choice, Cleaning Labels, and Low-GI products.

In anticipation of the upcoming Spring Festival, Dingdong Maicai responded: “This will be our ninth year of not closing during the Spring Festival.” As the holiday approaches, this commitment remains unwavering. Dingdong Maicai will continue to be by your side, providing fresh and safe ingredients to help you and your family prepare a warm New Year’s Eve dinner and enjoy a happy, prosperous year.

It is understood that to meet the increased consumer demand during the Spring Festival, Dingdong Maicai has made dual preparations in stocking and logistics. In the week before the holiday, the stock of fresh vegetables, meats, and other products was increased to twice the usual amount. Regarding logistics, over 70% of frontline staff chose to stay on duty, employing scientific scheduling and staggered leave mechanisms to ensure stable delivery during the holiday period, fully safeguarding users’ shopping experience during the Spring Festival.